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Thread: Shop: Bugged?

  1. #1
    Post Fiend Shifty11's Avatar
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    Shop: Bugged?

    It seems everytime I try to access the shop, it just brings me to my Throne page. Is the shop closed down, bugged, or?

    Tech Support please

  2. #2
    Game Support Bishop's Avatar
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    Update your browser first.
    Support email: utopiasupport@utopia-game.com <- please use this and don't just PM me| Account Deleted/Inactive | Utopia Facebook Page | #tactics <-- click to join IRC|
    PM DavidC for test server access

  3. #3
    Post Fiend Shifty11's Avatar
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    That did work Bishop. Thanks, it wouldn't work on my mobile nor Internet Explorer, but Mozilla took care of the problem. I tend to favour IE, but it's starting to slip on me. YouTube gets delayed about 5 seconds video after audio starts.

    Another question I have though. Not tech support perhaps, but my prepaid MasterCard for $25 isn't accepted for the $25 invitation package, I believe because of the CAN/USD conversion which has got.to be like a dime difference. Can I get assistance.on this.instead of wasting that money?

  4. #4
    Game Support Bishop's Avatar
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    What invitation package is this that costs 25 dollars?
    Support email: utopiasupport@utopia-game.com <- please use this and don't just PM me| Account Deleted/Inactive | Utopia Facebook Page | #tactics <-- click to join IRC|
    PM DavidC for test server access

  5. #5
    Post Fiend Shifty11's Avatar
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    Purchasing invites for the KD. The best value is getting X however many and you get it for $25.

  6. #6
    Game Support Bishop's Avatar
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    You've lost me, invites are 10 usd each
    Support email: utopiasupport@utopia-game.com <- please use this and don't just PM me| Account Deleted/Inactive | Utopia Facebook Page | #tactics <-- click to join IRC|
    PM DavidC for test server access

  7. #7
    Member
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    I just made a 20 credit purchase via mobile phone yet the shop only updated with 10.
    This is not the first time I have purchased credits. Could this be looked at please?
    Personal Support ID is FCD63F4F

    Thank you very much. :)

  8. #8
    Game Support Bishop's Avatar
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    You can contact the sms people directly here - http://sd.txtnation.com/enduser/
    Support email: utopiasupport@utopia-game.com <- please use this and don't just PM me| Account Deleted/Inactive | Utopia Facebook Page | #tactics <-- click to join IRC|
    PM DavidC for test server access

  9. #9
    Forum Addict crease's Avatar
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    Quote Originally Posted by Gaia View Post
    I just made a 20 credit purchase via mobile phone yet the shop only updated with 10.
    This is not the first time I have purchased credits. Could this be looked at please?
    Personal Support ID is FCD63F4F

    Thank you very much. :)
    how doy ou make a 20 credit purchase by phone. you can only get them in blocks of 10 by phone, you must have not used both activation codes if you did buy twice.
    - zilyana -
    - Future Owner of the coveted Nubhat -
    - Screw-Up Extroadinaire -

  10. #10
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    Having the shop issue that takes me to my throne page...refreshed...cleaned cache....rebooted....then rebooted with a boot scan that did remove some files but still....shop button takes me to my throne page....Support ID is F116F930

  11. #11
    Game Support Bishop's Avatar
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    Hi blu - its most likely your browser. Make sure it is up to date.
    Support email: utopiasupport@utopia-game.com <- please use this and don't just PM me| Account Deleted/Inactive | Utopia Facebook Page | #tactics <-- click to join IRC|
    PM DavidC for test server access

  12. #12
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    it's wierd that the shop button worked fine earlier in the day yesterday then stopped working...not so sure on the browser thing...

  13. #13
    Game Support Bishop's Avatar
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    Have you tried updating it? So far its always been a browser issue.
    Support email: utopiasupport@utopia-game.com <- please use this and don't just PM me| Account Deleted/Inactive | Utopia Facebook Page | #tactics <-- click to join IRC|
    PM DavidC for test server access

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