The age won't be restarted because they really don't care that some people had a negative user experience. One person quits, one person joins, 50 people are unhappy for a week then forget about it, some complain on the forum and end up banned for dissenting against the authority (probably me and this post). At the end of the day, this incident will cost them nothing to their bottom line. Customer service at its finest.
I will say though that we make plans in a strategy game based on what we perceive to be the framework of the game-- we enter a contract: these are the rules, the bonuses, the penalties: GO. See who can do the best!
So, I will say that coming from a player like myself that fine tunes and optimizes EVERYTHING in protection down to the gc, it is a huge blow for something to not be working. For example, I personally picked a setup that would leave me with about 600k gc ready to receive soldier aid have a massive OOP which would snowball into the kingdom being in a dominant position (reverse banking). The aid didn't happen, the gold was robbed (couldn't even send it away), and it was pretty much 24 hrs of constantly clicking on the aid page while someone in Ireland was either afk, asleep or didn't care enough to fix it for over a day. Days of planning thrown in the dumpster on a coding error.
I hope this will shed some light into people who are saying "we all had the same playing field" argument. It is a terrible argument because people pick different strategies and some are less affected than others.
Now, I work in the gaming industry and I fully understand that there will be bugs. However, when we fix bugs, we fix the problem and reward users for their inconvenience. At the very least the game should have been paused when the incident was reported. It surely would have been paused if something like.. oh I dont know.. attacks weren't working adn explorers could run amok.
Hope this helps!