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Thread: cant log in

  1. #1
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    cant log in

    Apparently I have two accounts under the same nickname.

    I can log in, but shows as fresh account and need to create a province, which i already have under the same name. But on that account i cant log in, i guess the passwords are mixed up.

  2. #2
    Game Support Bishop's Avatar
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    whats your support id?
    Support email: utopiasupport@utopia-game.com <- please use this and don't just PM me| Account Deleted/Inactive | Utopia Facebook Page | #tactics <-- click to join IRC|
    PM DavidC for test server access

  3. #3
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    Ok, i just emailed support, awaiting an ID

  4. #4
    Game Support Bishop's Avatar
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    Support don't give you an Id, log in and click report bug under the top right menu. Your support id is there..
    Support email: utopiasupport@utopia-game.com <- please use this and don't just PM me| Account Deleted/Inactive | Utopia Facebook Page | #tactics <-- click to join IRC|
    PM DavidC for test server access

  5. #5
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    8D71CED0

    help me bishop wan kanobi, youre my only hope

  6. #6
    Game Support Bishop's Avatar
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    There is no prov created that i can see, the account was created yesterday?
    Support email: utopiasupport@utopia-game.com <- please use this and don't just PM me| Account Deleted/Inactive | Utopia Facebook Page | #tactics <-- click to join IRC|
    PM DavidC for test server access

  7. #7
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    no, i didnt create anything, i want my actual province back

  8. #8
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    i suppose i facebook logged in, but didnt realize it was a different account, and with auto password complete and everything i guess it just made a new account under the same name ?

    also, previously i had to facebook login since my password was not working anymore. not id just like ot be able to reset my password and login normally, to my actual province

  9. #9
    Game Support Bishop's Avatar
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    There is no prov, alive or dead, that i can find with the info provided so far. When did you create your account?

    edit:

    Ok, so FB made a new account. Why cant you just log into your old one?
    Support email: utopiasupport@utopia-game.com <- please use this and don't just PM me| Account Deleted/Inactive | Utopia Facebook Page | #tactics <-- click to join IRC|
    PM DavidC for test server access

  10. #10
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    id like to log in, to my old one, with just a password, no fb

    edit:

    now i cant do either

  11. #11
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    sorry to take your time man :( am i just derping real hard ?

  12. #12
    Game Support Bishop's Avatar
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    Yeah, stop logging in using FB, just use whatever log in you used before. don;t understand why you arent just logging in as normal?
    Support email: utopiasupport@utopia-game.com <- please use this and don't just PM me| Account Deleted/Inactive | Utopia Facebook Page | #tactics <-- click to join IRC|
    PM DavidC for test server access

  13. #13
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    i cant, its not working... when i reset the password and logged in with my new password, i got this

  14. #14
    Game Support Bishop's Avatar
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    You are logging into the wrong account. Stop. Why are you not logging into the correct account? PM me your username, or prov name, or something to identify the right prov.
    Support email: utopiasupport@utopia-game.com <- please use this and don't just PM me| Account Deleted/Inactive | Utopia Facebook Page | #tactics <-- click to join IRC|
    PM DavidC for test server access

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