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Thread: Facebook Login Issues

  1. #1
    Administrator
    Join Date
    Feb 2017
    Posts
    1,073

    Facebook Login Issues

    Hi everyone,

    I'm sure you've noticed, if you use it, that facebook login is not currently working. Unfortunately, Utopia is suffering from a bit of a technical debt, and fixing it is not a small task. While we are working hard on bringing back social login, there are significant framework upgrades that are necessary to support it after Facebook's most recent change on the 27th.

    For now, please do the following steps so that you can access your account until we can restore facebook login.

    1) On the login page, click on 'forgot your password' below the login.
    2) On this page, enter the email you use for facebook
    3) When you receive your email, reset your password
    4) Login via the normal login method on the main page, using your facebook email as your username and your new password.

    Thanks,
    Jeff

  2. #2
    Post Fiend
    Join Date
    Apr 2016
    Posts
    126
    Quote Originally Posted by JeffT View Post
    Hi everyone,

    I'm sure you've noticed, if you use it, that facebook login is not currently working. Unfortunately, Utopia is suffering from a bit of a technical debt, and fixing it is not a small task. While we are working hard on bringing back social login, there are significant framework upgrades that are necessary to support it after Facebook's most recent change on the 27th.

    For now, please do the following steps so that you can access your account until we can restore facebook login.

    1) On the login page, click on 'forgot your password' below the login.
    2) On this page, enter the email you use for facebook
    3) When you receive your email, reset your password
    4) Login via the normal login method on the main page, using your facebook email as your username and your new password.

    Thanks,
    Jeff
    Doesnt work, i am still kicked out off the game..

  3. #3
    Newbie
    Join Date
    Mar 2017
    Posts
    3
    Quote Originally Posted by JeffT View Post
    Hi everyone,

    I'm sure you've noticed, if you use it, that facebook login is not currently working. Unfortunately, Utopia is suffering from a bit of a technical debt, and fixing it is not a small task. While we are working hard on bringing back social login, there are significant framework upgrades that are necessary to support it after Facebook's most recent change on the 27th.

    For now, please do the following steps so that you can access your account until we can restore facebook login.

    1) On the login page, click on 'forgot your password' below the login.
    2) On this page, enter the email you use for facebook
    3) When you receive your email, reset your password
    4) Login via the normal login method on the main page, using your facebook email as your username and your new password.

    Thanks,
    Jeff
    I always log in thru FACEBOOK Account, but unfortunately I cant log in my account anymore. and when I retrieve the account, my province is gone.... create a new one? Zzzzzzz

  4. #4
    Newbie
    Join Date
    Dec 2016
    Posts
    6
    I have the same problem as well. And when I tried to login to the username that I could remember before I started using facebook login, it takes me to a create province page. I hope I wont get banned from that.

    P.S. I never created a province though...

  5. #5
    Newbie
    Join Date
    Apr 2017
    Posts
    3
    Reset password and then use my e-mail that my Facebook uses as username and says it doesn't know my e-mail.

  6. #6
    Newbie
    Join Date
    Dec 2016
    Posts
    6
    So, what shall we do now? It has been almost 24 hours since the issue occurred. And the steps mentioned above doesn't work. Any suggestions on what we should do?...
    Last edited by norwinx3; 03-04-2017 at 12:23.

  7. #7
    Game Support Bishop's Avatar
    Join Date
    Jul 2008
    Posts
    21,330
    If the above doesn't work then email support with your province name from your email address linked to the prov (i.e your facebook email) and i will send you on your details.
    Support email: utopiasupport@utopia-game.com <- please use this and don't just PM me| Account Deleted/Inactive | Utopia Facebook Page | #tactics <-- click to join IRC|
    PM DavidC for test server access

  8. #8
    Member
    Join Date
    Dec 2014
    Posts
    21
    Emails sent

  9. #9
    Newbie
    Join Date
    Dec 2016
    Posts
    6
    email sent as well

  10. #10
    Newbie
    Join Date
    Dec 2016
    Posts
    6
    It worked now. Thank you Bishop.

  11. #11
    Newbie
    Join Date
    Apr 2017
    Posts
    3
    Email sent

  12. #12
    Newbie
    Join Date
    May 2017
    Posts
    1
    Email sent

  13. #13
    Game Support Bishop's Avatar
    Join Date
    Jul 2008
    Posts
    21,330
    i don't see any mail?
    Support email: utopiasupport@utopia-game.com <- please use this and don't just PM me| Account Deleted/Inactive | Utopia Facebook Page | #tactics <-- click to join IRC|
    PM DavidC for test server access

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