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Thread: In game chat down?

  1. #1
    Regular
    Join Date
    May 2017
    Posts
    59

    In game chat down?

    Our in game chat is down , gives an error message and says trying refreshing page and if it persist to contact the webmaster. It's down for everyone in our kingdom.

    We're in the process of getting everyone on slack but we still use the in game chat while we're getting everyone switched over. So this is a large inconvenience.

    Does anyone else have this problem and is there a fix.

  2. #2
    Game Support Bishop's Avatar
    Join Date
    Jul 2008
    Posts
    21,301
    It's up for me. Have you tried logging out and back in to refresh the ticket?

    What is your support id.
    Support email: utopiasupport@utopia-game.com <- please use this and don't just PM me| Account Deleted/Inactive | Utopia Facebook Page | #tactics <-- click to join IRC|
    PM DavidC for test server access

  3. #3
    Regular
    Join Date
    May 2017
    Posts
    59
    Quote Originally Posted by Bishop View Post
    It's up for me. Have you tried logging out and back in to refresh the ticket?

    What is your support id.

    It's not working for anyone in our kingdom. I've logged out, switch to a differ browser and have forum posts of other kids in our kingdom it not working for. Here is the message I get when u open the chat.

    Ticket could not be found. Try refreshing the page. If this message persists please notify the webmaster. RyyjblBUV0+OttUCsbEEJkQnkskUDLdOyAZiq+5OT84J3pD3CefxdDYx8md6EG8r1B+3CT2SVyxmU6RBBVSh3g/mpyPF1bbyMZ8YoacWpE6kLIOpVXZnQCMmzOTmHDiI


    I'm not sure what a support id is.

  4. #4
    Game Support Bishop's Avatar
    Join Date
    Jul 2008
    Posts
    21,301
    It's ingame on the top right menu, under report a bug.
    Support email: utopiasupport@utopia-game.com <- please use this and don't just PM me| Account Deleted/Inactive | Utopia Facebook Page | #tactics <-- click to join IRC|
    PM DavidC for test server access

  5. #5
    Newbie
    Join Date
    Jun 2015
    Posts
    4
    Everyone in my kingdom is getting the same error.

    Ticket could not be found. Try refreshing the page. If this message persists please notify the webmaster. rFBZpNt2Df08y+zDf0qeCEQnk

    My Support ID is 5F4214B2

  6. #6
    Member
    Join Date
    Feb 2016
    Posts
    36
    Same for me,
    ID= C217708E

  7. #7
    Regular
    Join Date
    May 2017
    Posts
    59
    Id= 1ABDA068

  8. #8
    Member
    Join Date
    Oct 2014
    Posts
    22
    Down for my KD as well. ID = 8CDBFDF6

  9. #9
    Regular
    Join Date
    Apr 2017
    Posts
    91
    It's done for me as well

  10. #10
    Member
    Join Date
    Oct 2016
    Posts
    42
    Done for me too, ID = 1DB24C34

  11. #11
    Member
    Join Date
    Mar 2017
    Posts
    46
    same here id: 56634D82

  12. #12
    Newbie
    Join Date
    Jun 2017
    Posts
    1
    same here id:D01CF098

  13. #13
    Member
    Join Date
    Jan 2009
    Posts
    20
    Yeah, it's down

  14. #14
    Post Fiend
    Join Date
    Oct 2008
    Posts
    191
    I figure the Devs got the message by now, but .. it's down ;p
    Your personal Support ID is 6DC95A4F

  15. #15
    Regular
    Join Date
    May 2017
    Posts
    59
    I hope so

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