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Thread: Shop items cannot be used as the shop is temporarily unavail

  1. #1
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    Shop items cannot be used as the shop is temporarily unavail

    Shop items cannot be used as the shop is temporarily unavailable


    just bought sitting but cant use it. can buy stuff but cant use it...
    supp id: E11E902C

  2. #2
    Administrator
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    Is this still occurring ? I can't re-create the issue.
    Please e-mail Utopia Support for any in-game related issues at UtopiaSupport@Utopia-Game.com

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  3. #3
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    Quote Originally Posted by DavidC View Post
    Is this still occurring ? I can't re-create the issue.
    Yes its still occuring.

    I tried using shop items with munkbot off and still the same thing. Also tried different devices and different browsers.

  4. #4
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    So is there anything that can be done about this or am i stuck not being able to use shop items?

  5. #5
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    It has to be something on your browser. There's no error reports being generated that I can see.

    Have you tried a different browser?
    Or your phone?

    If you can recreate this please take a screenshot and send to UtopiaSupport@Utopia-Game.com so I can see, but then also try a different browser and your phone or a mobile device.

    I've had reports come in from others that have had this issue and it's normally resolved due to extensions of some sort causing an issue, or the user trying to use shop items while under a sat account.
    Please e-mail Utopia Support for any in-game related issues at UtopiaSupport@Utopia-Game.com

    Account Deleted or Inactive? Click here!

    Utopia Facebook Page <== Like us on Facebook and join the conversation!
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  6. #6
    Dear Friend Korp's Avatar
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    Quote Originally Posted by DavidC View Post
    It has to be something on your browser. There's no error reports being generated that I can see.

    Have you tried a different browser?
    Or your phone?

    If you can recreate this please take a screenshot and send to UtopiaSupport@Utopia-Game.com so I can see, but then also try a different browser and your phone or a mobile device.

    I've had reports come in from others that have had this issue and it's normally resolved due to extensions of some sort causing an issue, or the user trying to use shop items while under a sat account.

    Quote Originally Posted by Selephant View Post
    Yes its still occuring.

    I tried using shop items with munkbot off and still the same thing. Also tried different devices and different browsers.
    He already said he tried different browsers and different devices :P

  7. #7
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    Quote Originally Posted by Korp View Post
    He already said he tried different browsers and different devices :P
    Yes thats correct Ive used both different browsers (chrome mobile, firefox mobile, chrome, firefox,and microsoft edge) as well as multiple devices with extensions on, extensions off and no extensions installed at all. It does not make a difference. Ive sent a screenshot to the email that David posted. I look forward to hearing back about this matter as it is genuinely frustrating not to be able to utilize items that I have purchased.

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