Their list of failures is extremely long, and it doesn't help that there's two years of lies, neglect, corruption, and other assorted bad stuff behind the hosting company - which may or may not still be in charge of running the operation.
You're not likely to get the community to help until we see some tangible results, or the owners pay us for our troubles.
That's neither here, nor there.
This is about needing to lower kingdom sizes.