Firstly, about a week ago a support team member posted that there were plans for Utopia in the near feature:
While I appreciate you asking for user input, maybe us users could give better comments if we actually knew what the current plans are.
Secondly, what i see as the most needed fix/revamp whatever you call it is an improved user experience, both gameplay wise an interface wise.
- Last age, new players were all placed in (near) empty (thus unorganized) kingdoms. That's not exactly the first impression you want to give new players
- There is no decent guide/introduction. New players should be taken by the hand the first days of the game. Literally tell them why and to what effect they need to build their land, train army etc. If possible by ingame messages
- The game looks like crap. Sorry but in this day and age the current design just doesn't cut it. Utopia needs a graphics and ui designer. (ui examples: whomever thought splitting spells in self and offensive was a good move? Why is there no way to see the total offense you send in the war room (utotools adds it). etc etc.)
I know that especially the last point will be hard to do, as apparently there are no resources
Once the game's first impression is equal or better than that of current day games, you can tackle things like getting users (reward system for those who bring new players, rewards for voting on collection sites, fb integration, mobile integration)